Terms and Conditions of Sale

Q-TECHNOLOGY

Version 5.5 · 6 November 2026

Applicable to orders concluded from its publication

Q-Technology OÜ | Narva mnt 5, 10117 Tallinn, Estonia | Estonian register no. 17461461

office@qbiohacking.com | shop.qbiohacking.com

These Terms and Conditions of Sale are the consolidated master version applicable to sales of Products, services and training courses marketed or organised by Q-Technology OÜ. They must be read together with the specific policies available on the Store, in particular the Withdrawal, Returns and Refunds Policy, the Shipping Policy and the Privacy Policy.

This English version is a translation of the French version (Conditions Générales de Vente), which is the reference version. In case of difference, the French version prevails, without prejudice to the mandatory rules that protect consumers.

SECTION I — GENERAL PROVISIONS
SECTION II — PRICES, ORDERS AND PAYMENT
SECTION III — SHIPPING AND DELIVERY
SECTION IV — WITHDRAWAL, RETURNS AND REFUNDS
SECTION V — GUARANTEES AND CONFORMITY
SECTION VI — DIGITAL TRAINING AND PERFECT POSTURE TEST
SECTION VII — LIABILITY, INTELLECTUAL PROPERTY AND FINAL PROVISIONS
APPENDIX 1 — MODEL WITHDRAWAL FORM
APPENDIX 2 — INDICATIVE LEGAL REFERENCES

The detailed articles appear under each section. The legal references in Appendix 2 are indicative and do not replace the applicable law.

SECTION I — GENERAL PROVISIONS

Article 1 — Identity of the Seller

The website shop.qbiohacking.com, hereinafter the “Store”, is operated by:

Q-Technology OÜ, a private limited company under Estonian law (Osaühing);
Estonian register number: 17461461;
registered office: Narva mnt 5, 10117 Tallinn, Estonia;
email address: office@qbiohacking.com;
telephone: +33 7 83 63 41 50;
Store: shop.qbiohacking.com;
website: qbiohacking.com.

Q-Technology OÜ is hereinafter referred to as the “Seller” or “Q-Technology”.

Article 2 — Scope, contractual documents and order of precedence

These Terms govern the contracts concluded with Q-Technology OÜ for the Products, services and training courses described on the Store or offered within the Q-Technology network.

They apply to consumer and professional Customers, subject to the provisions expressly reserved for one or the other category and to the mandatory rules applicable in the Consumer’s country of habitual residence.

The Terms are supplemented by the following documents where applicable:

the Withdrawal, Returns and Refunds Policy;
the Shipping Policy;
the Privacy Policy;
the specific conditions displayed on a Product, Service or Training page;
the conditions specific to a commercial guarantee or a promotional offer;
where applicable, the contract or conditions of the Certified Tester when the Certified Tester provides a service in their own name.

In the event of an unintended discrepancy between several contractual documents, the provision most specific to the Product, the Service or the situation concerned prevails, subject to the mandatory provisions of the applicable law. No contractual provision may deprive a Consumer of a right that they cannot legally waive.

The conditions applicable to an order are those in force on the date it is concluded. Later versions do not apply retroactively to orders already concluded.

Article 3 — Definitions

For the purposes of these Terms:

“Customer” means any person placing an order or purchasing a service from Q-Technology;
“Consumer” means a natural person acting mainly for purposes outside their trade, business, craft or profession;
“Professional” means any natural or legal person acting for purposes relating to their trade, business, craft or profession;
“Product” means any physical product marketed by Q-Technology;
“Service” means in particular the Perfect Posture Test or any other service offered by Q-Technology;
“Perfect Posture Test” (in French: “Test Posture Parfaite”) means the service described in Articles 32 to 36;
“Certified Tester Training” means the digital training and associated content intended for professionals who wish to join the Q-Technology network;
“Q-NeuroSync Pro”, hereinafter “Q-Pro”, means the professional range of Q-NeuroSync circuits and insoles (Q-Alpha, Q-Theta and Q-Omega), whose configuration is identified at the end of a Perfect Posture Test;
“Certified Tester” means a professional trained and authorised by Q-Technology to present the Products and, under the conditions defined herein, to act as an intermediary in the pre-contractual phase of the Q-Pro offer;
“Q-Pro Pathway” means the structured presentation carried out in the Customer’s physical presence, including in particular the Perfect Posture Test, the trials needed to identify the corresponding Q-Pro configuration, the presentation of the offer and the opportunity for the Customer to ask questions;
“RMA” means the return number or administrative procedure used to identify and process a return;
“Store” means the website shop.qbiohacking.com.

Article 4 — Products and non-medical positioning

The Products offered may include in particular Q-NeuroSync circuits and Q-NeuroSync Pro configurations, including Q-Alpha, Q-Theta and Q-Omega, Q-Go products, Q-Technology insoles, Q-Tape, toe separators, the INP Fascia Tool, Bigfoot kits, professional kits or bundles such as the Q-Box, and the related accessories. This list is indicative and may change.

Q-Technology Products are presented as passive, non-invasive, battery-free and electrode-free tools intended for well-being, posture, stability or functional performance. Unless expressly stated otherwise together with the necessary regulatory authorisations, they are not medical devices, are not intended to diagnose, treat, cure or prevent any disease and do not replace appropriate medical care.

Descriptions, photographs, videos and illustrations are intended to present the Products as faithfully as possible. Minor variations in finish, appearance or handcrafting may exist where they do not affect the normal use of the Product.

Article 5 — Pre-contractual information

Before a contract is concluded with a Consumer, Q-Technology provides, directly or through the authorised intermediary taking part in the negotiation, the pre-contractual information required by the applicable law, in particular the main characteristics of the Product or Service, the identity of the Seller, the total price, any charges, the payment and delivery arrangements, the guarantees, the complaint procedures and, where it exists, the right of withdrawal together with its conditions and exceptions.

When the order is concluded electronically, the Customer must be able to read the contractual conditions before confirming the order. Q-Technology keeps the version of the conditions applicable to the order and sends an order confirmation electronically.

For Q-Pro Products that are subject to a negotiation phase in physical presence, the pre-contractual information must also be accessible or provided to the Customer during that phase, in conditions that allow the Customer to ask questions before making a decision.

SECTION II — PRICES, ORDERS AND PAYMENT

Article 6 — Prices, taxes and charges

Prices displayed on the Store are in euros. For Consumers, the total price payable, including the taxes that Q-Technology is required to collect for the transaction concerned, is displayed before the order is finally confirmed. Delivery charges and, where they are known and collected by Q-Technology, other mandatory charges are shown separately or included in the total before payment is confirmed.

Q-Technology may change its prices at any time. The applicable price is the one displayed and accepted when the order is concluded, subject to the correction of an obvious pricing error that the Customer could not reasonably have been unaware of.

For deliveries outside the European Union, customs duties, import taxes, clearance fees or other local charges may be required by the authorities of the destination country. Unless otherwise stated on the Store or unless a mandatory provision provides otherwise, these charges are payable by the Customer.

Any promotion, discount, free-delivery threshold or temporary offer applies only during the period and under the conditions displayed on the Store.

Article 7 — Ordering process and conclusion of the contract

The online ordering process generally includes:

selecting the Product(s);
adding them to the cart;
identifying the Customer or creating an account where necessary;
entering the billing and delivery details;
choosing the delivery method;
checking the order summary;
accepting the contractual conditions;
confirming payment and submitting the order.

Before final confirmation, the Customer is invited to check that the order is correct and to correct any error. The confirmation button must state unambiguously that the order entails an obligation to pay.

Unless a specific regime is provided for herein, the contract is concluded when the order is validly confirmed and payment is accepted. An electronic confirmation summarising the essential elements of the order is then sent to the Customer.

Q-Technology may refuse or cancel an order for a legitimate reason, in particular in the event of fraud or reasonable suspicion of fraud, a payment incident, an obvious pricing error, inconsistent information, unavailability of the Product, regulatory restrictions or an abnormal order.

Article 8 — Q-Pro Pathway and prior negotiation in physical presence

Q-Pro Products are intended to be sold following a Q-Pro Pathway carried out in the Customer’s physical presence with a Q-Technology Certified Tester.

This pathway includes in particular:

the presentation of the Q-Pro range;
the Perfect Posture Test, carried out according to the applicable protocol;
trials of the configurations needed to identify the profile or configuration that matches the Customer;
the presentation of the recommended Product, its main characteristics and its price;
the presentation of the main conditions of order, payment, delivery, guarantee and return;
the opportunity for the Customer to ask questions directly before deciding to enter into the contract.

In this pre-contractual phase, the Certified Tester may act as an authorised intermediary of Q-Technology OÜ for the presentation and negotiation of the Q-Pro offer, without having, unless there is a separate written mandate, the power to conclude the sales contract itself on behalf of Q-Technology.

The Customer remains free to buy immediately, to postpone the decision, in particular for budget reasons, or not to buy. The mere passing of time between the physical phase and the later order does not, on its own, rule out the existence of a prior negotiation, provided that the order can be directly linked to the offer actually negotiated and presented to the Customer.

When a later order directly corresponds to an offer that was the subject of a genuine negotiation phase in physical presence, with the necessary pre-contractual information provided and the opportunity to ask questions, it may not constitute a contract concluded exclusively at a distance within the meaning of the applicable law. This classification nevertheless depends on the actual circumstances and applies only when the legal conditions are met.

A Product other than Q-Pro may also fall under this classification when that Product has itself been the subject of a genuine negotiation in physical presence meeting the same requirements. A mere demonstration, the handing over of a brochure, the sending of a video or the provision of information without actual negotiation is not sufficient, on its own, to exclude the rules applicable to distance contracts.

When the presentation or solicitation takes place in a location that may fall under the off-premises contract regime, or when the conditions for setting aside the distance-contract classification are not met, the Consumer’s mandatory rights continue to apply.

Article 9 — Professional purchases, Q-Box, kits and Certified Tester bundles

Q-Boxes, kits or bundles intended for joining the Certified Tester network, as well as the Certified Tester Training, are reserved for purchases made in the course of a professional activity.

By placing such an order, the Buyer declares that they are acting for professional purposes. Q-Technology may request any reasonable information to confirm this status, in particular the activity carried out, the business or organisation concerned and, where available, a professional or tax registration number.

The rights of withdrawal specific to contracts concluded with Consumers do not apply to these professional purchases, unless a mandatory provision provides otherwise. No change-of-mind return policy is granted to Professionals, subject to the commercial guarantees expressly provided for herein.

Article 10 — Payment

Payment is due at the time of the order, including for Products offered for pre-order or awaiting restocking where this arrangement is clearly indicated.

The available payment methods are those displayed on the Store and may include in particular bank cards, PayPal, Apple Pay, Google Pay, Shop Pay or any other method offered at checkout.

Transactions are processed by the payment service providers integrated into the Store over secure connections. Q-Technology does not store full bank card data on its own servers.

If payment is refused or fails, the order may be cancelled automatically. In the event of instalment payment or financing offered by a third party, the specific conditions of the provider concerned also apply.

Article 11 — Cancellation request before shipping

A cancellation request made before shipping does not, on its own, create an independent right to cancellation or refund.

When a legal right of withdrawal or cancellation applies to the order, any clear statement by the Customer expressing their wish to end the contract is handled in accordance with that right.

When no legal right of withdrawal or cancellation applies, in particular for a Product validly excluded from that right, a sale that was the subject of a prior negotiation in physical presence or a professional order, Q-Technology remains free to accept or refuse a cancellation request on a commercial basis as long as the order has not been shipped.

Any exceptional acceptance of a cancellation creates no right for future orders.

SECTION III — SHIPPING AND DELIVERY

Article 12 — Delivery areas

Q-Technology delivers in particular to:

the Member States of the European Union;
Switzerland, the United Kingdom, Norway and other European countries, subject to availability;
the United States, Canada and Mexico;
other international destinations on request and subject to logistical and regulatory feasibility.

Some destinations may be excluded or subject to additional charges, restrictions or delays. The Customer may contact office@qbiohacking.com before ordering when their destination is not offered automatically by the Store.

Article 13 — Processing, shipping and estimated times

Unless stated otherwise at the time of the order, orders are normally processed within one to three working days after payment is confirmed.

After shipping, estimated international delivery times are generally five to twenty working days. These times are indicative and may vary depending on the destination, the carrier, customs formalities, weather conditions, peak periods or other external circumstances.

Insoles made or adapted to order may require additional preparation time. When a specific time is known at the time of the order, it is shown to the Customer or sent electronically.

In the event of a significant delay in preparation before handover to the carrier, Q-Technology informs the Customer as soon as possible and may offer either to keep the order with a new lead time or to cancel and refund it, without prejudice to the applicable mandatory rights.

Article 14 — Delivery charges, address and Customer information

Delivery charges are calculated at the time of the order based in particular on the destination, weight, volume and the transport service chosen. Their amount is displayed before final confirmation.

The Customer must provide a complete, accurate and accessible address. It is the Customer’s responsibility to check their details before confirming. If an address is wrong, incomplete or inaccessible through the Customer’s fault, the reasonable costs of return, rerouting or reshipment may be charged to the Customer, to the extent permitted by the applicable law.

Q-Technology is not liable for a delay directly caused by incorrect delivery information provided by the Customer, without prejudice to the mandatory rights that continue to apply.

Article 15 — Customs and import outside the European Union

For deliveries outside the European Union, customs duties, import taxes, clearance fees or administrative charges may be imposed by the local authorities. Unless otherwise stated, they are payable by the Customer.

The Customer is invited to check the import rules and applicable costs in their country before ordering. Q-Technology controls neither the amount nor the timing of the charges or procedures decided by the customs authorities.

A customs delay, hold or charge does not automatically create a right to change one’s mind or to cancel when no corresponding legal right exists. This provision is without prejudice to the Customer’s mandatory rights regarding delivery or non-performance of the contract.

Article 16 — Tracking, lost or damaged parcels

Where the carrier allows it, a tracking number is sent to the Customer after shipping. If tracking remains stuck for an abnormally long period, the Customer is invited to contact office@qbiohacking.com so that an investigation can be opened.

If a parcel is lost or a Product arrives damaged, the Customer is invited to report the problem as quickly as possible and, ideally, within three days of the delivery date or the date on which delivery was expected. This time frame is a recommendation intended to make claims with the carrier easier and does not reduce the Customer’s legal rights.

Where possible, the Customer attaches photographs of the packaging, the shipping label and the damaged Product. Depending on the situation and the applicable rights, Q-Technology may reship, replace, repair, reduce the price or refund.

Article 17 — Transfer of risk

For sales to Consumers subject to European Union law or an equivalent rule, the risk of loss or damage passes to the Customer when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the Product, except where the Customer has themselves engaged a carrier that was not offered by Q-Technology.

For Professionals and in other situations, risk passes in accordance with the applicable law, the specific contract and, where applicable, the transport conditions or Incoterms expressly agreed.

Article 18 — Late delivery, non-delivery and refund requests

A request made because of late delivery, stuck carrier tracking or a routing difficulty is handled as a request relating to the performance and delivery of the order. It does not, on its own, constitute a withdrawal or cancellation request.

When an order has already been handed over to the carrier, Q-Technology may open an investigation and wait for the tracking outcome to the extent reasonably necessary to determine the appropriate solution: continued delivery, reshipment, refund where due, or handling of a return once the parcel has been received.

If the Customer expressly states their wish to exercise a legal right of withdrawal or cancellation that applies to them, their request is handled in accordance with that right.

When no right of withdrawal applies, a mere delay or tracking hold does not, on its own, create a right to change one’s mind. However, the Customer’s mandatory rights in the event of non-delivery, loss of the parcel, exceeding the legal or agreed time limits, or a non-conforming Product remain fully applicable.

Article 19 — Pre-orders, restocking and Products in production

When a Product is clearly indicated as being on pre-order, pre-sale, awaiting restock or in production, the times given are estimates unless there is an express written commitment to a firm date.

The Customer acknowledges that the Product is not immediately available and that payment may contribute to its reservation, production or logistical organisation.

If the estimated availability period changes significantly, Q-Technology may offer the Customer to keep the order, to accept an alternative solution or, where the law or the contractual conditions allow, to obtain a refund.

When a single order contains both available Products and Products on pre-order, pre-sale or awaiting restock, the whole order is normally shipped in a single consignment once all the Products are available. A Customer who wishes to receive the available Products immediately is invited to place separate orders, unless a split-shipment option is expressly offered.

Article 20 — Unclaimed, refused or returned parcels

The Customer undertakes to follow the routing of their parcel, to receive it or collect it within the set time limits and, where applicable, to complete the necessary import formalities.

When a parcel is refused, unclaimed, not collected, or returned because of an incorrect or incomplete address, repeated absences, a refusal to pay customs duties, local taxes or import charges, or for any other reason attributable to the Customer, this return does not automatically amount to a valid cancellation of the order.

Depending on the circumstances, Q-Technology may offer reshipment after payment of the applicable charges or, after recovering and inspecting the parcel, make a refund where one is due. To the extent permitted by the applicable law, the actual and reasonable costs directly caused by the Customer’s conduct may be deducted from any refund, in particular return, reshipment, storage, customs or logistics handling costs.

However, no deduction may be made in contradiction with a mandatory right of withdrawal, refund or guarantee enjoyed by the Consumer.

SECTION IV — WITHDRAWAL, RETURNS AND REFUNDS

Article 21 — Rights of withdrawal and return according to the Customer’s situation

21.1 European Union and European Economic Area

When a contract concluded with a Consumer is a distance contract or an off-premises contract and no legal exception applies, a Consumer located in the European Union or the European Economic Area in principle has fourteen (14) days to exercise their right of withdrawal without giving any reason.

For a sale of goods, this period in principle runs from the day on which the Consumer, or a third party designated by the Consumer other than the carrier, takes physical possession of the goods. When several goods from the same order are delivered separately, the starting point is determined in accordance with the applicable mandatory law.

A longer period or more protective rules apply when they are required by the national legislation applicable to the Consumer.

21.2 United Kingdom

Consumers resident in the United Kingdom benefit from the statutory right to cancel applicable to distance or off-premises contracts when the legal conditions are met. For distance sales of goods, the statutory period is in principle fourteen (14) days from receipt, subject to the exceptions and specific rules provided for by UK law.

21.3 Switzerland, Canada and other countries

For Customers resident in Switzerland, Canada or any other country, province or territory that does not provide for a mandatory right of withdrawal applicable to the transaction concerned, Q-Technology does not grant a general contractual right of return or refund for a simple change of mind.

If the mandatory law applicable to the Customer nevertheless provides for a mandatory right of withdrawal, cancellation or return, that right remains fully applicable under the conditions it sets.

21.4 Professionals

Unless a mandatory provision provides otherwise, the rights of withdrawal reserved for Consumers do not apply to purchases made by a Professional in the course of their business. Q-Technology does not grant Professionals any general contractual right of return for a simple change of mind, except under a commercial guarantee or a specific offer expressly provided for in writing.

21.5 Defective or non-conforming Products

The rules of this article relating to a change of mind never limit the Customer’s rights in the event of a Product that is defective, non-conforming, incorrectly delivered or covered by an applicable legal or commercial guarantee.

Article 22 — Exercising withdrawal and the return procedure

When a right of withdrawal or return applies, the Customer must notify their decision before the applicable period expires by a clear and unequivocal statement sent to: office@qbiohacking.com.

The Customer is invited to state at least their first and last name, their order number, the Products concerned and their explicit wish to withdraw or to request a return. The model form in Appendix 1 may be used where applicable; it is not mandatory if the law allows a free-form statement.

Before sending anything, the Customer must contact customer service to receive the logistics instructions, the applicable return address and, where applicable, an RMA number. No return should be shipped to an address chosen unilaterally by the Customer or to an address that has not been given for the case concerned.

This logistics procedure does not make the validity of a statutory withdrawal notice subject to Q-Technology’s prior authorisation. When a mandatory right of withdrawal has been validly exercised within the set period, the date of notification is assessed in accordance with the applicable law.

For Consumers in the European Union or the European Economic Area who validly exercise their right of withdrawal on goods, the Products must be sent back without undue delay and no later than fourteen (14) days after the withdrawal decision was communicated, unless a different local rule applies or Q-Technology collects the return. Equivalent rules apply in the United Kingdom in accordance with UK law.

Article 23 — Return costs and responsibility

Except in the event of an error attributable to Q-Technology, a defective or non-conforming Product covered by an applicable guarantee, or a mandatory provision to the contrary, the direct costs of return are payable by the Customer where the law allows them to be charged to the Customer and the Customer was informed of this before the contract was concluded.

When the applicable law requires the initial delivery charges to be refunded following a valid withdrawal, Q-Technology refunds at most the cost of the standard delivery method offered for the order. The extra cost resulting from the voluntary choice of a more expensive delivery method is not refunded where the law allows.

The Customer must pack the Products carefully to avoid any damage in transit. A tracked return service is strongly recommended and, for valuable Products or kits, transport insurance may be recommended.

In the absence of proof of shipping or handover to the carrier, and except for fault attributable to Q-Technology or a mandatory rule to the contrary, the Customer bears the consequences of being unable to establish that the Product was actually sent back.

Article 24 — Condition of Products, inspection and diminished value

When a legal right of withdrawal applies, the Consumer may handle the Product to the extent necessary to establish its nature, characteristics and proper functioning, in a way comparable to what would reasonably be possible in a physical shop.

The Customer is liable for any diminished value resulting from handling beyond what is necessary for this check, to the extent provided for by the applicable law.

Returned Products must, where reasonably possible, be complete and accompanied by their accessories, instructions, kit components and relevant packaging. On receipt, Q-Technology carries out an objective inspection.

A real and demonstrable diminished value may lead to a proportionate reduction of the refund. When the condition of the Product causes a total loss of resale or use value for Q-Technology, the diminished value may reach the full value of the Product only to the extent permitted by the applicable law. No automatic restocking fee is applied when a legal right of withdrawal is exercised.

Article 25 — Specific conditions and exceptions by Product

25.1 Q-Pro and sales preceded by a negotiation in physical presence

Q-Pro Products are normally subject to the Q-Pro Pathway described in Article 8.

When the order was preceded by a genuine negotiation phase in physical presence with a Certified Tester acting in the name or on behalf of Q-Technology, the required pre-contractual information was provided and the Customer was able to ask questions, the later completion of the order online may not constitute a contract concluded exclusively at a distance when the legal conditions are met.

When, in addition, the transaction does not fall under a mandatory off-premises contract regime or another regime giving a right of withdrawal, the right specific to distance contracts does not apply.

This classification is assessed according to the actual circumstances. It cannot be inferred solely from a demonstration having taken place, from the sending of a guide or a video, or solely from the person being a Certified Tester. The same reasoning may apply to an accessory Product expressly presented and negotiated during the same phase, if the legal conditions are met for that Product.

25.2 Q-Technology insoles made to the Customer’s specifications

Some Q-Technology insoles are prepared individually after the order from an uncut or unfinished base. They are cut and adapted by hand to the required shoe size, then assembled or configured with the technology matching the Customer’s individual order.

When a pair is thus an item made to the Customer’s specifications or clearly personalised, it is excluded from the right of withdrawal where the applicable legislation so provides. In the European Union and the European Economic Area, this exclusion corresponds in particular to the exception for goods made to the consumer’s specifications or clearly personalised.

This exclusion does not affect the Customer’s rights in the event of a defect, non-conformity or preparation error attributable to Q-Technology.

25.3 Circuits and Products used with an adhesive

When the right of withdrawal applies to a circuit or a Product used with an adhesive, glue marks, residues, dirt, deformation or damage resulting from use beyond the necessary check may constitute diminished value.

Any reduction of the refund is assessed according to the loss of value actually observed and within the limits permitted by the applicable law.

25.4 Q-Tape

When the right of withdrawal applies, the use of part of the Q-Tape may be taken into account to determine the diminished value of the Product. Depending on the case, the reduction in length, alteration of the roll, reduction in volume or thickness, dirt and deformation are taken into account in particular.

Use that makes the Product totally unfit for resale may lead to a diminished value of up to its full value, where the applicable law allows.

25.5 Q-Box, kits, bundles and Certified Tester Training

Q-Boxes, kits and bundles intended for Certified Testers, as well as the Certified Tester Training, are reserved for professional purchases. They do not benefit from the right of withdrawal specific to Consumers, and no contractual right of return for a simple change of mind is granted, unless a mandatory provision provides otherwise or a commercial guarantee expressly applies.

When a return is accepted under a commercial guarantee, any physical kit must be returned complete, with its accessories and associated components, under the conditions of the guarantee concerned.

25.6 Toe separators and hygiene Products

When a Product is delivered sealed and cannot reasonably be returned for health protection or hygiene reasons once unsealed, the right of withdrawal may be excluded once the seal has been opened, under the conditions provided for by the applicable law.

When this legal exception does not apply, trying or using the Product may nevertheless lead to a diminished value corresponding to the loss of value actually observed, to the extent permitted by law.

The legal guarantees remain applicable in the event of a defect or non-conformity.

25.7 INP Fascia Tool

When a right of withdrawal applies, the INP Fascia Tool may be examined to the extent necessary to check its nature, characteristics and functioning. Any use beyond this examination may lead to a proportionate reduction of the refund, according to the condition actually observed.

Article 26 — Refund methods and time limits

Unless otherwise agreed or unless a different mandatory provision applies, refunds are made using the same payment method as the one used for the order and at no additional cost to the Customer.

For Consumers in the European Union and the European Economic Area who validly exercise a right of withdrawal, Q-Technology makes the refund without undue delay and no later than fourteen (14) calendar days from the date on which it is informed of the withdrawal decision. For sales contracts, Q-Technology may withhold the refund until it has received the goods back or until the Consumer has supplied proof of having sent them back, whichever is earlier, where the applicable law allows.

In the United Kingdom, refunds are made in accordance with the time limits and arrangements provided for by the applicable UK law, in particular after the goods have been received back or proof of their return has been supplied where this rule applies.

In other countries, any refund is made in accordance with the applicable mandatory rules or, when it results from a commercial gesture accepted by Q-Technology, under the conditions expressly communicated to the Customer.

SECTION V — GUARANTEES AND CONFORMITY

Article 27 — Legal guarantees and conformity

Legal guarantees are separate from the right of withdrawal and apply even when the Customer has no right of return for a simple change of mind.

For Consumers in the European Union and the European Economic Area, Q-Technology is liable for lack of conformity under the conditions provided for by the national legislation transposing in particular Directive (EU) 2019/771. The seller is liable at a minimum, subject to more favourable national provisions, for any lack of conformity that exists at the time of delivery and becomes apparent within the applicable legal period, which is in principle at least two years for goods.

Depending on the applicable law and the circumstances, remedies may include bringing the goods into conformity by repair or replacement, a proportionate price reduction or termination of the contract.

For Customers located in the United Kingdom, Switzerland, Canada or other territories, the mandatory legal guarantees applicable in their country, province or territory remain applicable.

Any claim relating to a defect must be sent to office@qbiohacking.com with the order number, a sufficiently precise description of the problem and, where useful, photographs or videos allowing the case to be examined.

Legal guarantees do not cover damage resulting solely from misuse, use contrary to the instructions, unauthorised modification, accident, negligence or normal wear and tear, to the extent that these causes are established and the law allows this exclusion.

Article 28 — Q-NeuroSync commercial technical warranty

In addition to the legal guarantees and without reducing them, Q-Technology grants a two (2) year commercial technical warranty from receipt on the Q-NeuroSync circuits concerned, in particular Q-Alpha, Q-Theta, Q-Omega and Q-Go, when this warranty is announced on the Store or in the applicable documentation.

By way of exception, for circuits supplied in the Certified Tester kits (Q-Box, Q-Bigfoot, Pro Tester Kit and Master Tester Kit) purchased by Professionals, the duration of this commercial warranty is one (1) year from the date of purchase.

This commercial warranty covers manufacturing defects of the circuit that appear during normal use in accordance with the user guide. It does not cover normal wear and tear or damage resulting from misuse, unauthorised modification, accident, immersion, prolonged humidity, excessive heat, exposure to extreme conditions or negligence.

Any indication of an estimated lifespan longer than the warranty period is a technical estimate under normal conditions of use and not a contractual guarantee of operation for that period.

Claiming under the commercial warranty may require the Product to be sent in for checking. Q-Technology then provides the RMA procedure and the applicable solution, in particular repair, replacement or another measure provided for by the warranty.

Article 29 — Commercial guarantee applicable to the Certified Tester bundle

When it is expressly included in the offer purchased, Q-Technology grants the Professional who has acquired a bundle comprising the Certified Tester Training and the physical kit a commercial guarantee of refund of the physical kit if none of the clients they have tested achieves a “Perfect Posture” within one (1) month of the Tester licence being activated, provided the applicable protocol has been followed in full.

The guarantee covers only the price paid for the physical kit, on which no discount is ever granted. The Certified Tester Training is never refunded: it is a professional purchase with no withdrawal period (Article 21.4); any discounts apply to the Training.

To benefit from this guarantee, the Tester must in particular:

have passed the theoretical training and the practical exam;
keep a documented log of at least one (1) month of tests carried out with real clients, in accordance with Q-Technology’s instructions;
send, within the time limit given, the evidence reasonably necessary to verify the protocol and its result;
return, when the refund is accepted, the complete physical kit in good working order.

The cost of returning the physical kit, including any customs duties and taxes, remains payable by the Tester, and the initial shipping costs of the kit are not refunded. The refund is made after receipt and inspection of the kit, within fourteen (14) working days at most. This guarantee is a B2B commercial guarantee separate from any legal right and does not apply in the event of failure to follow the protocol, incomplete equipment, clearly incorrect use or an abusive claim. The detailed conditions of this guarantee (documents to be provided, personalised promotional materials not refunded) are those of Article 11.2 of the Certified Tester contract.

Article 29 bis — Q-Go commercial guarantee linked to the 120-second demonstration

When this guarantee is announced on the purchase page or in the applicable documentation, Q-Technology grants the Consumer Customer who has bought Q-Go circuits (Q-Go Chips) directly from it, online and without a prior Perfect Posture Test, a commercial money-back guarantee under the following conditions.

No assessment is required before purchase. On receipt, the Customer carries out at home, with a partner, the tests of the 120-second demonstration, following the official video published by Q-Technology, first without the circuits, then with the Q-Go circuits worn in accordance with the user guide. If the tests that give way without the circuits still give way with them, the Customer may request a refund of the price of the Q-Go circuits.

To benefit from this guarantee, the Customer must in particular:

send their request to office@qbiohacking.com within thirty (30) days of receiving the circuits, stating the tests concerned;
redo the tests concerned, with their partner, during a video verification session, free of charge for the Customer, led by a member of the Q-Technology team or, if the team is not available or if the Customer’s language is neither French nor English, by a Certified Tester, to make sure the tests are carried out correctly and to rule out an execution error: same tests, same partner, same conditions and same pressure, without and then with the circuits;
return, when the refund is accepted, the complete Q-Go circuits in their packaging, except for the adhesives used.

Return costs are payable by the Customer. The refund covers the price of the Q-Go circuits; it does not include the initial delivery charges, unless a mandatory provision provides otherwise. It is made in accordance with Article 26.

The following are excluded from this guarantee: Q-Go insoles, like Q-Pro insoles, prepared individually after the order (integrated circuits, bonding, cutting to size), which may be excluded from the right of withdrawal under the conditions of Article 25.2; Q-Go circuits bought following a Perfect Posture Test, since the technology was then chosen after being observed during the Test; situations in which no test gave way without the circuits; tests limited by a medical or physical condition, in particular an injury or a joint or muscle disorder, as the Q-Go is not designed to compensate for a structural impairment; verification sessions not carried out under the conditions above. Only one refund is granted per person.

This guarantee is not a promise of a medical, therapeutic or lasting result. It relates solely to the result of the tests of the 120-second demonstration. It is separate from the legal guarantees and the right of withdrawal, which it does not limit.

SECTION VI — DIGITAL TRAINING AND PERFECT POSTURE TEST

Article 30 — Certified Tester Training: professional nature and provision

The digital training courses offered to become or remain a Certified Tester are intended exclusively for Professionals and are acquired in the course of their professional activity.

The initial obligation to provide the Training is fulfilled when Q-Technology sends the Customer the login details, links or technical means giving them actual access to the announced content. The Customer not using, logging in to, watching, doing the exercises of or completing the training does not, on its own, constitute a failure of performance by Q-Technology and gives no contractual right to a refund for a simple change of mind.

From the activation or actual sending of the means of access, no contractual cancellation or refund is granted for non-use of the Training, subject to any mandatory provisions that may apply. The annual Certified Tester licence is also a professional purchase: it is not refundable and carries no withdrawal period.

A request may nevertheless be examined in the event of double payment, cancellation of the Training by Q-Technology, technical inability to access attributable to Q-Technology and not resolved within a reasonable time, a substantial discrepancy between the Training provided and its contractual description, or where the applicable law requires it.

Article 31 — Duration of access to the Training

Access to purchased Certified Tester Training is acquired for life, for as long as Q-Technology is in business. It does not depend on renewal of the Tester licence; only access to content updates depends on it.

If the training platform is closed or replaced, Q-Technology maintains access to the purchased content by other technical means. Access ends if Q-Technology ceases trading.

If it ceases trading, Q-Technology endeavours to inform professional Customers in advance and, where reasonably possible, to offer them a way to keep certain content.

Article 32 — Perfect Posture Test: purpose of the service

Q-Technology may offer a paid service called the “Perfect Posture Test”, lasting approximately fifteen (15) minutes as an indication, carried out according to a standardised protocol including before/after observations or measurements, in person, by a Certified Tester. The Test is not offered remotely.

This service is a functional observation, a testing session and a demonstration of the technology. It is not a medical act, is not intended to diagnose, treat, cure or prevent any condition and does not replace medical advice, diagnosis or treatment.

Article 33 — Booking the Test and identity of the contracting party

The Perfect Posture Test may be paid for in two distinct ways:

A. Purchase through the Store or a payment method collected by Q-Technology: the service contract is concluded between the Customer and Q-Technology OÜ. These Terms apply to this service.

B. Direct payment to the Certified Tester, outside Q-Technology’s payment collection methods: unless stated otherwise in writing, the service is then provided by the Tester in their own name and the contract for the session is concluded between the Customer and that Tester. The Tester’s own cancellation, rescheduling, invoicing and refund conditions then apply to this service.

The fact that a Tester provides the session in their own name does not prevent them from separately acting as an authorised intermediary of Q-Technology for a pre-contractual phase of presenting and negotiating a Product, when the conditions of Article 8 are met.

When the Test is purchased under option A, payment is only possible if at least one Certified Tester is located within the distance chosen by the Customer. After payment, the Customer chooses their Tester on the official map of Certified Testers and books an appointment directly with them. Testers appear on this map as unnamed points: after payment, the Customer receives by email a personal code that lets them see the name and contact details of the Certified Testers located within the chosen distance, and gives this code to the Tester during the session to validate the Test. A code can be used only once.

The code remains valid for twelve (12) months from purchase. A code that has not been used within this period is refunded at the Customer’s request, subject to the applicable mandatory rights.

Article 34 — Right of withdrawal applicable to a Test bought at a distance

When a Consumer in the European Union or the European Economic Area buys the Perfect Posture Test at a distance from Q-Technology, they in principle benefit from the right of withdrawal applicable to service contracts, unless a legal exception applies.

If the Customer wishes the service to start before the withdrawal period expires, Q-Technology obtains their express request for early performance. When the law requires it for the right of withdrawal to be lost after full performance, Q-Technology also obtains the Customer’s express acknowledgement that they will lose this right once the service has been fully performed.

When the Service has been fully performed under the required legal conditions, the right of withdrawal may come to an end. When the Customer withdraws after expressly requesting that the Service begin but before it has been fully performed, they may be required to pay for the part of the Service already provided, where the applicable law so provides.

Consumers in the United Kingdom benefit from the corresponding rights provided for by UK law. In other territories, local mandatory rules apply where they exist.

Article 35 — Scheduling, rescheduling, lateness and absence from the Test

The date, time, place and practical instructions are agreed directly between the Customer and the Certified Tester they have chosen.

Subject to the applicable mandatory rights and unless more favourable specific conditions apply, an appointment may be rescheduled up to forty-eight (48) hours before the agreed time, subject to the Tester’s availability. After this deadline, or in the event of absence without notice, the session may be considered due and non-refundable where the law allows this rule.

If the Customer is late, the length of the session may be reduced so as not to disrupt the following appointments, without any automatic price reduction, subject to the applicable mandatory rules.

Article 36 — Commercial guarantee linked to the Perfect Posture Test

For Tests bought from Q-Technology when such a guarantee is announced, Q-Technology may grant a commercial guarantee limited to the price of the session: if, during the standardised protocol correctly carried out by a Certified Tester, no eligible improvement is observed according to the objective criteria defined and communicated before or during the session, the price of the Test is refunded in accordance with the conditions of this guarantee.

This guarantee:

applies only to the observations or measurements made during the planned protocol;
is not a promise of a medical, therapeutic or lasting result;
may be set aside when the protocol could not be carried out correctly, in particular because instructions were not followed, the session was interrupted or measurement was impossible;
is separate from any legal guarantees that may apply.

The applicable metrics, thresholds or criteria of “eligible improvement” are those communicated in the protocol documentation or the assessment sheet used for the session.

A refund request under this guarantee is made on the day of the Test, with the Certified Tester or with Q-Technology. No request is admissible after that day.

Article 37 — No general seven-day guarantee after a demonstration

Unless there is a written commercial offer to the contrary, Q-Technology does not offer a “seven-day guarantee” allowing a purchase or service to be freely cancelled after a demonstration.

Once the Test has been carried out and the observations made within the protocol, later changes linked in particular to home use, habits, living conditions, training or other external factors do not, on their own, constitute a defect in the Test service.

This provision does not limit a legal right of withdrawal, conformity or guarantee where one remains applicable.

Article 38 — Purchase of a Product following a Test

When a Product is bought following a Perfect Posture Test, the rules on Products set out in these Terms apply to the sale of the Product.

When the purchase was preceded by a genuine negotiation in physical presence meeting the requirements of Article 8, the classification of the contract and the possible application of the right of withdrawal are assessed in accordance with Articles 8, 21 and 25.

Any request for handling under a guarantee, a return or a technical check must be sent to office@qbiohacking.com and may give rise to an RMA procedure, internal tests or a request for the evidence reasonably necessary to process the case.

Article 38 bis — Perfect Posture Test offered in exchange for a video

When the Certified Tester takes part in this programme, the Customer may be offered their Perfect Posture Test in exchange for a video. The Customer pays for the Test online at the displayed price; once the video has been received and approved by Q-Technology, they receive a discount equal to the price paid for the Test, to be used on the purchase of a Product on shop.qbiohacking.com.

The video takes one of the following two forms:

filming of the Test, primarily the functional tests;
a filmed testimonial from a Customer who has already been tested. In return, this Customer may offer a Perfect Posture Test to someone close to them, on the same terms: that person pays for the Test online, then receives a discount equal to the price of the Test on the purchase of a Product.

Conditions:

the Customer gives written consent online to the use of their image and the publication of the video; they remain free to refuse to be filmed, in which case the Test takes place normally, at the price paid, with the guarantee in Article 36;
the Customer follows at least one Q-Technology social media account;
the Tester sends the video to Q-Technology within 72 hours of the Test; Q-Technology edits it and alone decides whether to publish it;
the video reflects the Customer’s genuine experience: no testimonial is written or dictated by Q-Technology or by the Tester;
every published video carries the notice “Post made by a customer who received a commercial benefit.”;
the discount is single-use and is neither refundable nor exchangeable for cash; it does not apply to Tester kits and training;
if the price of the Test is refunded under Article 36, the discount is not due.

Q-Technology may end this programme at any time for future Tests; discounts already earned remain due.

SECTION VII — LIABILITY, INTELLECTUAL PROPERTY AND FINAL PROVISIONS

Article 39 — Liability and use of the Products

The Customer undertakes to use the Products in accordance with the guides, instructions and warnings provided by Q-Technology.

To the extent permitted by the applicable law, Q-Technology is not liable for damage resulting directly from misuse, unauthorised modification, use contrary to the instructions, negligence or failure to follow a clearly communicated warning.

Q-Technology Products do not replace medical advice or appropriate care. When a personal situation, an implant, a medical device, pregnancy, a medical condition or a treatment requires professional advice, the Customer is invited to consult a qualified health professional before use.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, in particular in the event of personal injury, gross negligence, fraud or the Consumer’s mandatory rights.

For Professionals, and to the extent permitted by law, Q-Technology is not liable for indirect losses, operating losses, loss of profits or loss of data that are not a direct and foreseeable consequence of an established breach by Q-Technology.

Article 40 — Intellectual property

The trademarks, names, logos, texts, photographs, videos, scientific documents, protocols, methods, educational content, interfaces, graphic elements, Q-NeuroSync codes or calibrations and the names of the profiles or configurations, in particular Alpha, Theta, Omega and Harmonia, are protected and remain the property of Q-Technology OÜ or of their respective owners.

No purchase of a Product, Service or Training transfers any intellectual property right to the Customer, except under a licence of use expressly granted in writing.

Any unauthorised reproduction, distribution, making available, adaptation, substantial extraction, commercial exploitation, reverse engineering or use of the protected content, protocols or elements may be prohibited and give rise to the remedies provided for by the applicable law.

Article 41 — Personal data

Personal data is processed in accordance with the Privacy Policy available on the Store and the applicable data protection laws, in particular Regulation (EU) 2016/679 where it applies.

Data needed for ordering, payment, delivery, customer service, guarantees and fraud prevention may be processed and shared with the service providers needed for these purposes, in accordance with the Privacy Policy.

Article 42 — Force majeure and events beyond the parties’ control

Q-Technology cannot be held liable for a delay or failure to perform resulting from an event reasonably beyond its control when the conditions of force majeure or an equivalent regime are met under the applicable law.

Depending on the circumstances, this may include in particular natural disasters, conflicts, administrative decisions, major network or service outages, general strikes, major cyber incidents, fires, epidemics, exceptional transport disruptions or other unforeseeable and irresistible events.

This clause does not deprive a Consumer of a mandatory right to terminate the contract, to a refund or to another remedy where the applicable law provides for it despite the event concerned.

Article 43 — International Customers and local compliance

Customers located outside Estonia are invited to check the local rules on importing, owning and using the Products in their country.

Q-Technology supplies the Products in accordance with the requirements applicable to it as Seller and cannot guarantee that a Product is subject to the same classifications or requirements in every country of the world.

This provision does not allow Q-Technology to set aside a regulatory obligation or mandatory rule that applies to it because it directs its activities to the country concerned or markets its Products there.

Article 44 — Complaints and out-of-court dispute resolution

Any complaint about an order, a Product, a Service or a Training course should first be sent to office@qbiohacking.com. The Customer is invited to state their identity, their order number, the subject of their request and any useful supporting documents.

Q-Technology endeavours to handle complaints within a reasonable time and complies with the applicable mandatory time limits. For consumers subject to Estonian law, a written complaint is handled in accordance with the obligations provided for by Estonian legislation.

When a dispute could not be resolved directly, the Consumer may refer it to the competent out-of-court dispute resolution body according to their place of residence and the applicable jurisdiction rules. For consumers resident in Estonia and disputes within its remit, the Consumer Disputes Committee of the Estonian Consumer Protection and Technical Regulatory Authority may be contacted after a prior complaint to the Seller. For cross-border disputes within the European Union, the European Consumer Centres Network can provide information and assistance.

Using an amicable or out-of-court mechanism never prevents the Customer from bringing the matter before a competent court when entitled to do so.

Article 45 — Governing law and jurisdiction

These Terms are governed by Estonian law.

For a Consumer, this choice of law cannot have the effect of depriving them of the protection afforded by the mandatory provisions of the law that would have applied in the absence of a choice, in particular when Q-Technology directs its activity to the Consumer’s country of habitual residence.

The competent court is determined in accordance with the applicable mandatory jurisdiction rules. No clause of these Terms imposes exclusive jurisdiction on a Consumer where such a clause would be prohibited or unenforceable under the applicable law.

Article 46 — Amendment of the Terms, severability and no waiver

Q-Technology may amend these Terms for future orders. The version applicable to an order is the one accepted when it was concluded. A later amendment does not apply retroactively to an order already concluded, unless expressly agreed or required by law.

These Terms may be translated. In the event of a discrepancy between the French version and a translation, the French version prevails, subject to mandatory provisions more favourable to the Consumer.

If a provision of these Terms is declared void, inapplicable or unenforceable, the other provisions remain in force to the fullest extent permitted by law.

Q-Technology’s failure to exercise a right provided for in these Terms immediately does not constitute a permanent waiver of that right.

Article 47 — Contact

For any question about an order, a delivery, a return, a guarantee, a Training course or a Service:

Q-Technology OÜ

Narva mnt 5, 10117 Tallinn, Estonia

Registration number: 17461461

Email: office@qbiohacking.com

Telephone: +33 7 83 63 41 50

Store: shop.qbiohacking.com

Website: qbiohacking.com

APPENDIX 1 — MODEL WITHDRAWAL FORM

This form may be used when a legal right of withdrawal applies. Its use is not mandatory if the law allows the Customer to exercise their right through another clear statement.

To:

Q-Technology OÜ

Narva mnt 5, 10117 Tallinn, Estonia

office@qbiohacking.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods / for the provision of the following service (*):

…………………………………………………………………………………………………………….

Ordered on (*) / received on (*): ……………………………………………………………………….

Name of Customer(s): ……………………………………………………………………………………

Address of Customer(s): ……………………………………………………………………………….

Order number: ……………………………………………………………………………………

Signature of Customer(s) (only if this form is notified on paper):

…………………………………………………………………………………………………………….

Date: ……………………………………………………………………………………………………………

(*) Delete as appropriate.

APPENDIX 2 — INDICATIVE LEGAL REFERENCES

The references below are provided for documentation purposes for the master version. They are not intended to replace the law applicable to each Customer or to freeze the texts in their current version.

Directive 2011/83/EU on consumer rights: distance and off-premises contracts, pre-contractual information, right of withdrawal, exceptions, refunds and transfer of risk.
Directive (EU) 2019/771 on certain aspects concerning contracts for the sale of goods: conformity and the Consumer’s remedies.
Directive (EU) 2019/770 on certain aspects concerning contracts for the supply of digital content and digital services.
Regulation (EC) No 593/2008 “Rome I”, in particular its Article 6 on contracts concluded with Consumers.
Regulation (EU) No 1215/2012 “Brussels I recast”, in particular its provisions on jurisdiction over contracts concluded by Consumers.
Estonia: Law of Obligations Act (Võlaõigusseadus) and Consumer Protection Act, in their applicable versions.
United Kingdom: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other mandatory rules applicable to consumers.
Case law of the Court of Justice of the European Union on the concept of a distance contract, in particular judgment C-38/21 on the preparatory phase conducted in physical presence with an intermediary acting in the name or on behalf of the trader.

END OF THE TERMS AND CONDITIONS OF SALE — Q-TECHNOLOGY OÜ

Version 5.5 · 6 November 2026

— END OF DOCUMENT —

Terms and Conditions of Sale