Shipping Policy

Delivery terms and timelines · qbiohacking.com and shop.qbiohacking.com

Version 1.1 · 27 October 2026 · Q-Technology OÜ

This page summarises the delivery rules. The binding text is the Terms and Conditions of Sale of the store (articles 12 to 20): French version, reference version · English version.

1. In short

Your order is prepared within 1 to 3 business days after payment, then delivered within 5 to 20 business days depending on the destination. These times are indicative. Outside the EU, customs duties or import taxes may be requested on delivery.

2. Delivery zones

All European Union Member States;
Switzerland, the United Kingdom, Norway and other European countries, subject to availability;
the United States, Canada and Mexico;
other international destinations on request, subject to logistical and regulatory feasibility. Write to office@qbiohacking.com before ordering.

3. Insoles made to order

Insoles are cut and assembled individually after the order and may need additional preparation time. When a specific lead time is known, it is shown at the time of ordering or sent to you by email.

4. Shipping costs

Shipping costs are calculated at checkout according to the destination, weight, volume and carrier, and are shown before you confirm the order. Any free-shipping threshold applies only under the conditions displayed on the store.

5. Address and tracking

You are responsible for giving a complete and accurate address. When the carrier allows it, you receive a tracking number by email after dispatch. If tracking stays blocked for an abnormally long time, write to office@qbiohacking.com and we open an investigation with the carrier.

6. Customs outside the European Union

Outside the EU, customs duties, import taxes and clearance fees may be charged by the authorities of the destination country. Unless stated otherwise, they are payable by the customer. Please check the rules of your country before ordering. A customs delay or tax does not by itself create a right to change your mind.

7. Lost or damaged parcel

Report the problem as soon as possible, ideally within three days of delivery or of the expected delivery date, with photos of the packaging, the label and the product. This recommendation does not reduce your legal rights. Depending on the case, we reship, replace, repair, reduce the price or refund.

8. Pre-orders and mixed orders

An order that contains both available products and products on pre-order or restocking is normally shipped in one parcel once everything is available. To receive available products immediately, place separate orders.

9. Refused or unclaimed parcel

A parcel refused, unclaimed or returned because of the customer (wrong address, customs not paid, absence) is not an automatic cancellation. Reasonable costs caused by the customer may be deducted from any refund, within the limits of the law.