Refund and Returns Policy

Withdrawal, returns, refunds and guarantees · qbiohacking.com and shop.qbiohacking.com

Version 1.1 · 27 October 2026 · Q-Technology OÜ

This page summarises the rules. The binding text is the Terms and Conditions of Sale of the store (articles 21 to 31 and 34 to 36): French version, reference version · English version. In case of difference, the Terms and Conditions of Sale prevail.

1. Right of withdrawal depending on where you live

European Union and EEA (consumers): for a distance purchase with no legal exception, you have 14 days from receipt of the product to withdraw, without giving a reason.
United Kingdom: the legal right to cancel applies under UK law, in principle 14 days from receipt for distance sales of goods.
Switzerland, Canada and other countries without a mandatory right of withdrawal: no general right of return for a simple change of mind, unless your local law provides one.
Professionals: no right of withdrawal, unless mandatory law or a written commercial guarantee provides otherwise.

These rules never limit your rights for a defective, non-conforming or wrongly delivered product.

2. How to return a product

Notify your decision before the deadline at office@qbiohacking.com, with your name, order number, the products concerned and your clear wish to withdraw. Then wait for the return instructions (address and, if needed, a return number) before sending anything. Return the products within 14 days of your notification.

3. Return costs and condition of products

Return shipping is paid by the customer, except in the event of an error on our part or a defective product. When the law requires it, the initial delivery cost is refunded up to the standard delivery rate. Pack the products carefully and use a tracked service. A product handled beyond what is needed to check it may lead to a proportionate reduction of the refund.

4. Refund

Refunds are made with the payment method used for the order. For a valid withdrawal in the EU, within 14 days of being informed of your decision; we may wait until we receive the product or proof of its return.

5. Product-specific rules

Q-Pro after a Perfect Posture Test with a Certified Tester: when the order follows a real presentation and negotiation in person, the right of withdrawal for distance contracts may not apply, under the conditions of the law (article 8 and 25.1 of the Terms and Conditions of Sale).
Insoles made to order (cut and assembled for you): excluded from the right of withdrawal where the law allows, without affecting your rights for a defect.
Circuits used with adhesive, Q-Tape, toe separators, INP Fascia Tool: use beyond checking may reduce the refund in proportion to the loss in value; a sealed hygiene product opened may be excluded where the law allows.
Q-Box, kits, bundles, Certified Tester training and annual licence: professional purchases, no right of withdrawal; the annual licence is not refundable.

6. Commercial guarantees

Q-Go circuits bought online without a test: if the tests of the 120-second demonstration that gave way without the circuits still give way with them, request a refund within 30 days of receipt; the tests are redone during a free video session (article 29 bis).
Perfect Posture Test: a refund request under the test guarantee is made on the day of the test, with the Certified Tester or with Q-Technology (article 36).
Certified Tester bundle: refund of the kit only, never of the training, under the conditions of article 29 and of the Certified Tester contract; shipping costs remain payable by the tester.

7. Legal guarantees

Legal guarantees of conformity apply in addition, in particular at least two years for goods in the European Union. Q-NeuroSync circuits also carry a two-year commercial technical warranty (one year for circuits supplied in tester kits).