Refund and Returns Policy

Thank you for shopping with QBioHacking. We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy, here’s how our return policy works.

September, 2026

1. Right of withdrawal and right of return

Consumers residing in the European Union or the European Economic Area benefit from the withdrawal rights provided for by the applicable mandatory legislation when a contract constitutes a distance or off-premises contract and no legal exception applies.

For remote sales of goods, this right is in principle fourteen (14) days from receipt of the Product.

Consumers residing in the United Kingdom benefit from the rights of cancellation and withdrawal provided for by applicable British legislation, in particular the legal period applicable to distance sales where no exception applies.

For Customers residing in Switzerland, Canada or any other country that does not provide a mandatory right of withdrawal applicable to the transaction concerned, Q-Technology OÜ does not grant a general contractual right of return or refund for a simple change of mind.

When the mandatory legislation of the country, province or territory of residence of the Customer nevertheless provides for a right of withdrawal, cancellation or compulsory return, this right remains fully applicable.

These provisions in no way affect the Customer’s rights in the event of a Product that is defective, non-compliant, incorrectly delivered or benefiting from an applicable legal guarantee.

The date of receipt corresponds to the date indicated as “delivered” by the carrier in its tracking system. In the event of delivery without signature, this date shall prevail for the calculation of the period.

When a Product is purchased directly online without having first undergone a real presentation and negotiation phase in physical presence with a Certified Tester acting for Q-Technology OÜ, the rules applicable to distance contracts apply when they are provided for by the applicable legislation.

2. How To Initiate a Return

To exercise their right of withdrawal or return, the customer must notify their decision before the expiry of the applicable period, in writing, at the following address:

office@qbiohacking.com

Before any return, the customer must contact support in order to obtain the return instructions and, where applicable, a return number or RMA. The products must be returned to the address provided by support.

No returns should be shipped before the Customer has informed customer service of their request and received the necessary logistical instructions for the return, including the applicable return address.

After notification of the withdrawal, the customer must return the products without undue delay and no later than 14 days following their request.

The customer must indicate at least:

their first and last name;
their order number;
the products concerned;
their explicit wish to withdraw or return the products.

3. Return Shipping Costs & Responsibility

For returns due to our error (e.g. wrong item shipped, manufacturing defect), we will cover the return shipping cost or provide a return shipping label.
For all other returns, the customer is responsible for the cost of return shipping.
The initial delivery costs are only refundable when a legal right of withdrawal applicable to the order requires it, and within the limits provided for by the legislation concerned, in particular, where applicable, up to the cost of the standard delivery method.
It is the customer’s responsibility to properly package the products in order to avoid any damage during transport.
It is strongly recommended to make the return using a shipping method with a tracking number.
In the absence of a tracking number or proof of shipment, and unless the fault is attributable to Q-Technology OU, the customer assumes the consequences of a lost, undelivered or unremitted parcel. No refund may be claimed on this basis.

4. Inspection & Refund

Products must be returned complete, with their accessories, instructions, kit or bundle components, packaging, and in a condition allowing them to be resold.

The customer is responsible for any depreciation resulting from handling beyond what is necessary to verify the nature, characteristics and proper functioning of the product.

Once we receive and inspect your return, we will notify you by email of the status (accepted or rejected).
If accepted, a refund will be issued to the original payment method within 14 days.
When actual depreciation is noted, a proportionate reduction corresponding to the loss in value actually noted may be applied to the reimbursement, to the extent permitted by applicable legislation.
Unless expressly agreed otherwise, the refund is made via the same payment method as the one used when placing the order.

5. Specific Conditions According to Products

Q-Pro products — preliminary course with a Certified Tester

Q-Pro products are subject to a preliminary test carried out in the physical presence of the Customer with a Certified Q-Technology Tester.

This course includes in particular the presentation of the Q-Pro range, the performance of the Perfect Posture Test, the testing of the configurations necessary to identify the profile corresponding to the Customer, the presentation of the recommended Product and its essential characteristics, its price and the main conditions applicable to its purchase, as well as the possibility for the Customer to ask questions directly before making their decision.

As part of this pre-contractual phase, the Certified Tester acts as an authorized intermediary of Q-Technology OÜ for the presentation and negotiation of the Q-Pro offer, without having the power to conclude the sales contract himself on behalf of Q-Technology OÜ.

When the subsequent order corresponds directly to the Q-Pro offer having thus been the subject of a real negotiation phase in physical presence, and when the conditions provided for by the applicable legislation are met, the subsequent finalization of the order on the Store does not constitute a contract concluded exclusively remotely.

In this situation, the right of withdrawal specific to distance contracts does not apply.

The Customer remains entirely free to make his decision immediately or subsequently, or not to make any purchase.

When the conditions allowing the sale to be qualified as having been previously negotiated in physical presence are not met, the mandatory rights of the consumer remain applicable.

Q-Technology insoles made according to Customer specifications

Q-Technology soles are made individually following the order from an uncut and unfinished base.

They are cut and adapted manually to the required size then assembled or configured with the technology corresponding to the Customer’s individual order.

When these characteristics make the Product a good made according to the Customer’s specifications or clearly personalized, the right of withdrawal is excluded.

This exclusion does not limit the Customer’s rights in the event of a defect, non-compliance or preparation error attributable to Q-Technology OÜ.

Q-Tape

Q-Tape is returnable only if it is in resale condition, with no sign of use. During the inspection, objective criteria may be taken into account, including visible reduction in length, alteration of the roll, measurable reduction in volume or thickness, signs of use, dirt or deformation. Any use, even partial, making the product unsuitable for resale may result in a discount or a refusal of refund.

Q-Box, kits and bundles

The Q-Box, kit, bundles and the Certified Tester training course are reserved for purchases made as part of a professional activity. No contractual right of withdrawal or return for simple change of mind is granted for these purchases, subject to any mandatory provision that may be applicable.

Toe separators

Toe separators are products intended to come into direct contact with the feet. For hygiene reasons, they cannot be returned, exchanged or refunded if they have been tried on or worn, no longer making it possible to guarantee their new condition. In the event of a product defect or shipping error, the legal guarantees remain applicable.

INP Fascia Tool

Where a right of withdrawal applies, the INP Fascia Tool may be examined to the extent necessary to verify its nature and functioning; any use beyond this review may result in a proportionate depreciation of the refund.

6. Products on pre-sale, restocking or in production

For products ordered on pre-sale, restocking or in production, the communicated deadlines are provisional, unless there is an express written commitment to a firm date. When the customer agrees to order a product on pre-sale, they acknowledge that the product is not immediately available and that the payment may contribute to the reservation, production or logistical organization of the product.

If the estimated availability period changes significantly, Q-Technology OU may offer the customer to maintain their order, accept an alternative solution or request a refund where applicable.

Orders containing products on pre-sale or restocking

When an order contains one or more products indicated as being on pre-sale, pre-order or restocking, as well as one or more products currently in stock, the customer acknowledges and accepts that the entire order will be shipped in a single shipment.

In this case, the products available in stock will not be subject to an automatic separate shipment. The complete order will be shipped only when all ordered products are available.

If the customer wishes to receive the available products immediately, it is their responsibility to place separate orders: one order for the products in stock, and a separate order for the products on pre-sale, pre-order or restocking.

7. Defective or non-conforming products

The customer benefits from the two-year legal guarantees applicable according to their area of residence in the event of a defective or non-conforming product.

In the event of a problem, the customer must contact support at the following address: office@qbiohacking.com

The customer must indicate their order number and describe the defect observed. Photos or videos may be requested. A solution will be proposed according to the case: replacement, repair or any other applicable legal remedy. The guarantee does not cover damage resulting from misuse, non-compliant use, unauthorized modification, accident or normal wear and tear.

8. Unclaimed, refused or returned parcel

When the return results from a refusal of delivery, an unclaimed parcel, failure to collect, an incorrect or incomplete address, refusal to pay customs duties, local taxes or import fees, or any other cause attributable to the customer, the following costs may be deducted from any possible refund.

9. Cancellation Policy

A cancellation request made before shipment does not, in itself, create an independent right to cancellation or refund.

When a legal right of withdrawal or cancellation applies to the order, any clear declaration by the Customer expressing his wish to end the contract is treated in accordance with this right.

When no legal right of withdrawal or cancellation is applicable, in particular in the case of a Product validly excluded from this right, of a sale having been the subject of prior negotiation in physical presence or of a professional order, Q-Technology OÜ remains free to accept or refuse a cancellation request on a commercial basis as long as the order has not been shipped.

Any exceptional acceptance of a cancellation does not create any rights for future orders.

10. Refund Request Related to a Delivery Delay or Issue

A request made due to a delivery delay, blocked carrier tracking or a delivery difficulty is treated as a request relating to the execution and delivery of the order. It does not constitute, in itself, a request for withdrawal or cancellation.

When an order has already been handed over to the carrier, Q-Technology OÜ can open an investigation and await the outcome of the follow-up in order to determine the appropriate solution: continuation of delivery, reshipment, refund when due, or processing of a return after receipt of the package.

If the Customer expressly expresses his desire to exercise a legal right of withdrawal or cancellation applicable to him, his request is processed in accordance with this right.

When no right of withdrawal is applicable, a delay or blocking of tracking does not in itself constitute a right to change your mind or cancel the order.

These provisions are without prejudice to the Customer’s mandatory rights in the event of non-delivery, loss of the package, exceeding legal or agreed deadlines, or non-compliant Product.

11. Refund Policy – Online Digital Training Programs

The training programs offered through the Website are intended exclusively for professionals and are purchased within the scope of their professional activities.

Due to the digital nature of the training programs and their online delivery, the Client acknowledges and agrees that the service shall be deemed fully delivered by the Provider upon the transmission of login credentials, access links, or any other means enabling access to the training materials.

The Client expressly acknowledges that the effective delivery of the service is not dependent upon the Client’s actual use of the training, login to the platform, access to the content, completion of the program, or any other form of participation. The service is considered delivered once access credentials have been provided by the Provider.

Accordingly, from the moment login credentials or access details are transmitted to the Client, no cancellation, withdrawal, refund, chargeback, or reimbursement request shall be accepted.

Access to the Certified Tester training is granted online without any predetermined duration limitation, as long as Q-Technology OÜ maintains the training and technical means necessary for its provision.

For training acquired as part of a professional activity, activation of access to training does not give rise to any contractual right of withdrawal or cancellation.

This provision does not limit the mandatory rights that may apply in the event of failure to supply or non-compliance of the digital content or service.

Exceptions may be considered solely in the event of duplicate payment, cancellation of the training by the Provider, a technical access failure attributable to the Provider and not remedied within a reasonable period, a substantial discrepancy between the training delivered and its published description, or where required by applicable mandatory law.

Any request falling within the above exceptions must be submitted in writing and supported by appropriate evidence for review by the Provider.